Refund policy

Return & Refund Policy

Effective Date: 19 May 2026

Thank you for shopping with NARGIS NARGIS LTD. We want you to be satisfied with your purchase. If you are not completely happy with your order, this Return & Refund Policy explains your rights and how returns and refunds are handled.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it.
Be in its original packaging.
Include all original tags, accessories, and documentation where applicable.
Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

Gift cards
Downloadable or digital products
Personalised or custom-made items
Perishable goods
Personal care or hygiene products that have been opened or used
Items marked as final sale or non-returnable

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery at:

Email: nargis14nargis@gmail.com

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging

We will review your request and arrange a replacement, exchange, or refund where appropriate.

4. How to Start a Return

To request a return, please contact us at:

Email: nargis14nargis@gmail.com

Please include your order number and the reason for your return.

Do not send items back without first contacting us, as unauthorised returns may not be accepted.

Return Address:

NARGIS NARGIS LTD.
74 Winnie Road
Birmingham
England
B29 6JX

5. Return Shipping Costs

If you are returning an item because you changed your mind, you are responsible for the return shipping costs.

If the item is faulty, damaged, or we sent the wrong product, we will cover the reasonable return shipping costs.

We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may take additional time to process the refund.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you require an exchange, please contact us at:

Email: nargis14nargis@gmail.com

8. Order Cancellations

Orders may be cancelled before they have been dispatched.

If your order has already been shipped, you will need to follow our return process after receiving the item.

9. Your Consumer Rights

Nothing in this Return & Refund Policy affects your statutory rights under applicable consumer protection laws, including your rights under the Consumer Rights Act 2015 and other applicable UK legislation.